A 40 order failed to be delivered. Cab cause a lot of problems for restaurants as JE and Deliveroo are quick to refund customers and not pay the restaurant. Sort it out we are all fed up! #HumanKind - be both. First, make sure youre using the correct device the app is designed to work on both Android and iPhone devices. @Deliveroo please refund us for the order we placed and you never delivered. @Deliveroo am trying to place an order with Botan Kebab in Leatherhead via your app, and it says there is an error and cant validate the order. @BexTwits @shellywelly97 Do your branches have separate internet connections for the app and Deliveroo? This worries me a bit, because I may have shipped orders in the past with no payment because it went through. @mattycaykes @ubereats_uk I'd constantly have issues with them, since going with @Deliveroo I've never been disappointed, @shramik @TonyBen57728545 Deliveroo Forest Hill. One of the most inhumane companies and they have the worst customer services. Order was 34. Trying to order from @UberEats and @Deliveroo but restaurants not showing at all? @Deesinhal Thank you. No sign of anything. @DeliverooHelp @Deliveroo Thanks for the responses. Thanks you. It is common for some problems to be reported throughout the day. I have urgent issue and need help immediately. Send me a DM and Ill collate your issue and find a way to make collective points go to UK news outlets. @ProfInsomnium lock_closed. @Clayhead155 @Deliveroo @DeliverooHelp 100%. -MS, @hydeedee Membership plan available. @lukeblack94 @Deliveroo Sorry to hear that, it might potentially be a delay or technical error.Please can I ask you to email us the details on support@deliveroo.co.uk ? Il agree with this, theyve stolen 70 from me and wont give me a refund. Got stared at by older Chinese couple on the train .. Im female, black, 20 and I got refused from entering an Ensign bus. ? If youre wondering where your refund is, and you see that it was processed shortly after you placed your order, dont worry! Thank you. So we will never use deliveroo again. Order stuck at "Order in Progress", now past the Instant Delivery Time So I placed an order for instant delivery from the closest store with the added shipping cost. This is a compete fraud in my eyes, Page last updated by On the Deliveroo app, go to "My Account" on the top right corner, click on "Payment Methods" and select the "Add payment method". I have urgent issue and need help immediately. Its disgusting, @mattycaykes @ubereats_uk I'd constantly have issues with them, since going with @Deliveroo I've never been disappointed, @Deliveroo @KFC_UKI your driver didnt deliver my order, didnt contact me even though o messaged instructions and dumped my order somewhere and your chat is saying its my problem and wont refund me. Lost a loyal customer. As for @Deliveroo, useless! End the chat even if customers unhappy with the solution (whos happy with receiving the wrong order??). @Deliveroo worst service Ive ever received. As Deliveroo is our delivery partner + all monies are paid to them, all issues with orders have to be reported directly to them so they can liaise with our restaurant. @DeliverooHelp Ordered and the app says delivered and no one came. @MissGloriaDS How dare you treat people who work for you like this? I have urgent issue and need help immediately. @DeliverooHelp @agdoll I have the same issue, please check your servers @deliveroo it is an issue on the website. @LynnHenni Or anyone? There are a few reasons why this may happen. Or anyone? Having the same issue. Did have bigger ones but a supply issue at the moment. Anyone else dealing with this? @Deliveroo Shocking customer service - no delivery - no refund and apparently no further discussion on the matter in a rude email. @StitchCu1t Im really not surprised your share price has dived from 400 GBp to 80 GBp. Learn how to read your invoice and find out when you'll be paid, view and update your bank detail using Restaurant Hub. Tm hiu thm. Awful customer service from Required fields are marked *. The remaining balance is paid to Deliveroo. Second, ensure that you have an updated version of the operating system installed. Deliveroo doesnt do this. And just talk with customer service dept and they are saying we have to wait , this is not solution we have to update before 7:30 PM. And for the future, try to get another payment method. @kfc @Deliveroo App ordering on KFC doesnt work. Is that even legal?! @benjyjwheeler92 We will also be recommending that @Zaytoon_Dublin dont use you as a service provider and we will be telling all staff not to use your service. @DeliverooHelp hey Deliveroo. WTF have we become? Pleased with the customer service and the offer of sending the order again, which was too late. Ive been trying to contact Deliveroo support as a rider for over a year, and no response. Please can you advise if there is an issue? @RossQuirke2015 In times of high cost of living, refusing to refund for poor service is SCANDALOUS. I want to be an Architect, what GCSEs should I do? We understand how important it is for you to receive frequent payments. Wont even provide a transcript of the live chat conversation! A Anonymous #1 Not me but on my flatmates deliveroo payment checkout bit on the Deliveroo app it says payment in progress and its doing a buffering wheel that's gone on for the last 45 minutes. @alexaljoe So we will never use deliveroo again. @kazzacoey @Deliveroo I dont get it. A 40 order failed to be delivered. Its disgusting, @IdiosyncraticXL @Deliveroo Shocking customer service - no delivery - no refund and apparently no further discussion on the matter in a rude email. @Deliveroo @JohnCena deliveroo is the deadest delivery app there is overpriced no good selection of restaraunts and not so good customer service. @ElleanorHailwo1 This was a gift, @HWG1994 @Deliveroo First and last issue weve had with them. Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. Twice i have had issues with the incorrect items being delivered and deliveroo will not arrange for redelivery or a refund. @Deliveroo what a complete disgrace. Please note, the press office doesn't have access to account information, so can't help with customer enquiries. We are chucking him all manner of resource to defend his operation, he delivers with no customs to clear. Customers should be extremely cautious when using your service. Twice i have had issues with the incorrect items being delivered and deliveroo will not arrange for redelivery or a refund. No messages. 2/3 Your app content lies and your staff are not empowered to resolve problems and end the chat when they reach the end of their decision tree! Customer service live chat was pointless. Track your order on the Deliveroo app/website. The firm reportedly said riders could earn twice as much. *This subreddit is independent of and not authorised by Roofoods Ltd.*, Press J to jump to the feed. But I appreciate the thought! Driver apparently attempted delivery and drove off with my groceries and apparently this is a fair term. Second time this has happened this month. Another possibility is that Deliveroos servers are experiencing heavy traffic and your payment is taking longer than usual to process. Registered Office: Roofoods Limited 1 Cousin Lane London EC4R 3TE. @Deliveroo no orders are being accepted - declining all methods of payment, is there a technical issue right now? @DeliverooHelp @Deliveroo I have reported it multiple times but you refuse to cooperate and have offered no refund for a 165 order. You can see your Deliveroo statement every day in Restaurant Hub, reflecting your delivery takings from the day before. This was a gift, @HWG1994 @Deliveroo First and last issue weve had with them. Their customer service is shocking @Deliveroo @DeliverooHelp wont be using this app anymore. @debbyraffaele When discussing what was happening, she looked at my phone and entered the confirmation code without my consent, then drove off! @SaizEduardo @metamacky I thought that! Every time I use such services, always an issue like wrong orders or excessive days. @DebraBe16141698 Probably the server is overloaded, down or unreachable because of a network problem, outage or a website maintenance is in progress. Rude and inefficient. @glothy @JacquelineAbbD Send me a DM and Ill collate your issue and find a way to make collective points go to UK news outlets. As all resolved @BexyFourEyes @Deliveroo I'm having the same problem, order didn't arrive, told I was lying and refused refund. Well at least @KFC_UKI have emailed back and partially resolved the issue. As it says we are working on it so try again later. Me or your staff cant get through to restaurant yet I cant get a refund apparently. While you guys were amazing at resolving issue, @DoorDash were pathetic. Would definitely not recommend working for deliveroo. Are you able to contact them and they will resolve this for you, Thanks-Tania. How long does it take to get a crime reference number after reporting a crime? @Deliveroo Shocking customer service - no delivery - no refund and apparently no further discussion on the matter in a rude email. @incog_exe Disgusting customer service, avoid at all costs. Order 2 hours late so cancelled. Public Health ST1 Programme 2023 Entry Thread, The Pupillage Interview/Acceptance/Rejection Thread 2023 Watch, Mazars Audit Graduate Trainee phone interview/assessment centre, Official LSE Postgraduate Applicants 2023 Thread, Official Oxford 2023 Postgraduate Applicants Thread, ***Official Investment Banking 2023 Summer Internship Thread***, Maths is the best subject - change my mind, Hy guys what are the study tricks l am a 50 year old man persuing theology degree, Picked up someone's shopping by accident at boots. @Deliveroo @DeliverooHelp nobody is responding the the live chat. When discussing what was happening, she looked at my phone and entered the confirmation code without my consent, then drove off! I have screenshots. Order 2 hours late. Send me a DM and Ill collate your issue and find a way to make collective points go to UK news outlets, @jackibbetson @DeliverooHelp @Deliveroo @Deliveroo_IE Order #0835 Deliveroo from now on. @anastasi2027 Their customer service is shocking @Deliveroo @DeliverooHelp wont be using this app anymore. Both of these are referred to as the National Minimum Wage. . Does anyone know how to fix this/why its doing it? This means you were never actually debited for your order. A 40 order failed to be delivered. This is @Deliveroo issue but they are trying to make it a customer issue. @Deliveroo @DeliverooHelp nobody is responding the the live chat. We partner with the best restaurants in the business - from local hotspots to national favourites - and bring you the food you love, right to your door. Then they swing into action. Wont be using you anymore! We regularly get take away when working nights. @Deliveroo_ae @Deliveroo Still no one redeemed my money for the order I never Received and driver punched delivered and my wrong kfc order wallah the worst app ever and worst customer service ? Seems to be a fair bit sloshing around the US currently following Zs recent visit. Not having any McDonald's orders was the only good thing left about Deliveroo. No sympathy for their customers at all shameful. @Deliveroo what a complete disgrace. Abysmal customer service. . I only ordered the 2nd time cause your system said it didnt go through. Such an awful service and are no help, just take your money. @PopeyesUK Why can we not get shakes on deliveroo from the romford popeyes branch it's so annoying as the website is broken and cannot go through that as it won't take payment? @jojinvarghese @KFC_UKI @KFC_UKI_Help @Deliveroo Hey there, we'd recommend getting in touch with KFC directly as they should be able to help out with this issue. @UberEats was able to deliver the same order without any issues. @Deliveroo @JohnCena deliveroo is the deadest delivery app there is overpriced no good selection of restaraunts and not so good customer service. I'm very hungry and disappointed at this service. How do I raise any issue? Is that even legal?! Second time this has happened this month. Thanks @DeliverooHelp @Deliveroo Hello @DeliverooHelp @Deliveroo customer service says they cant refund me even though the order went through as a glitch on your system. WTF have we become? @Deliveroo what a complete disgrace. Please try to log in to the website and let us know if the issue still persists. How did this order go through without the payment. What does anyone expect from these gig economy companies like @Deliveroo ? @AkinOrYak I went onto online chat but your advisers seem to think by issuing a refund is enough. NO REFUND given. If your connection is weak or intermittent, that could be causing the problem. Is it possible that zelinsky is an adrenochrome deliveroo service. Why they didnt ring my mobile I dont know but its my fault I cant be found- I am fuming and will be on to my credit card company in the morning - cant believe I am in the wrong here. Very impressed. @glothy Hope that helps anyone looking for fried chicken tonight ? @faroo7a_awadhi Hope Mohammed is ok. End the gig economy! Finally, check to see if there is a public beta version of the app available. @uberUKsupport Why is it virtually impossible to connect with an agent to resolve an issue on the Ubereats app? 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